RECEPTION AND COMMUNICATIONS COORDINATOR

ORGANIZATION OVERVIEW

Victoria Academy of Ballet’s (VAB) vision is to offer outstanding dance training and academic learning opportunities for students to pursue growth and excellence, with an emphasis on the importance of a dancer’s overall health and their successful career ambitions. As Vancouver Island’s most prominent dance school, VAB offers specialized dance instruction for students of all ages and levels.  VAB’s Open Division provides full-year and sessional classes allowing students to dance from one to multiple times per week. The Academy is also home to an established and respected Vocational Division, developing emerging artists who become professional dancers. Internationally acclaimed artistic faculty and a passionate team of high calibre professionals ensure students are supported and inspired to reach their greatest potential. VAB’s state of the art custom-built studios are situated in Quadra Village, a safe and easy-accessible neighborhood in Victoria.

JOB SUMMARY

Reporting to the Manager of Marketing and Development, the Reception & Communications Coordinator plays a vital role within VAB, supporting the Academy’s Open Division client experience. This position assists with reception, class enrollment, student and parent enquiries, digital marketing implementation, website updates, external and internal communications, stakeholder engagement and event planning and coordination.

ACCOUNTABILITIES

• Oversees and handles all enquiries about VAB’s Open Division programs.
• Supports student enrollment from initial contact through to follow up registration communications.
• Designs, writes, and disseminates communication content for all Open Division programs through digital and traditional channels.
• Conducts market research related to customer needs, industry trends, audience preferences, and competitors.
• Establishes and maintains tracking systems for all promotional and marketing activities.
• Coordinates VAB dance, marketing and outreach events including logistics, administration, volunteer engagement, and communications.
• Coordinates registrations and communications for local and regional Festivals.
• Contributes to business development efforts to increase student enrollment for Open Division programing.
• Creates and ensures a welcoming and inviting VAB brand experience for anyone interacting with and visiting the Academy.
• Receives and distributes incoming and outgoing mail, answers calls, and coordinates office duties.

JOB REQUIREMENTS

• Diploma, or certificate in marketing and/or communications, or working towards this.
• Experience with digital marketing applications and WordPress platform. Proficiency in Adobe Creative Suite is an asset.
• One year or more direct experience in an administrative, communications or marketing role.
• The ability to work in a dynamic environment with multiple and competing priorities.
• Consummate professional with tact and diplomacy.
• Exceptional written and verbal communication.
• Experience with enrollment processes and experience with Microsoft programs.
• Confident and skilled in building and fostering client relations with dedication to excellence.
• A passion to make a meaningful impact with youth and children.
• A self-starter who works independently and is goal oriented.
• Preference given to candidates with knowledge or experience in dance.
• Successful completion of a criminal record check.
• Standard First Aid Certification or willingness to complete.
• Occasional ability to work evenings and weekends.

WORKING CONDITIONS

VAB is a bright and welcoming environment that is home to many dancers coming and going throughout the day. Our custom-built offices support collaboration and teamwork through shared workspace and an open lounge. Our facility is fully accessible and close to many amenities. This role works from a bustling and energizing front desk.

BEHAVIOURAL COMPETENCIES

All VAB employees demonstrate the 3 core competencies of teamwork, initiative, and service. This role also requires exceptional multitasking skills and attention to detail.

Teamwork: We work together to accomplish goals. This includes supporting one another, valuing colleague’s ideas, and engaging in a manner that enhances a positive and inclusive workplace.

Initiative: We embrace a culture of initiative at VAB. This includes working independently, finding solutions, and offering ideas – even if it is outside our job scope.

Service:We are committed to creating a great service experience for all always dedicated to excellence. This includes representing VAB in a positive and professional manner in all our engagements, truly listening to our clients, and working to resolve issues quickly and with meaningful solutions.

Multitasking: This role requires a high degree of responsiveness to a variety of tasks and activities and the ability to prioritize work in real time. This requires strong organizational skills and swift decision making while not compromising attention to detail.

Attention to Detail: Accomplishes tasks while demonstrating a thorough concern for all the areas involved, including ensuring information is complete and accurate and following up to ensure that commitments have been fulfilled.

JOIN US

We would love to welcome you to our team. Please submit your cover letter and resume via email to Barbara Ulrich, Manager of Marketing and Develoment at vabmarketing@vaballet.ca.